CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Send us an email at violetjapanwatches@gmail.com

 
Shipping Policy
 

Courier information will be sent to submitted email once dispatched. Delivery time : 15-30 days.

Those ordered products for shipment to countries outside of Hong Kong may be subject to customs duties, taxes and fees levied by the destination country, which are not included in the price of the products. The purchaser of the shipment will be the importer of record in the destination country and is responsible for all the relevant customs duties, taxes and fees. We have no control over these charges and do not assume responsibility for the ordered products meeting local customs laws and/or duties and taxes.

 

 

 

Return Policy
 

If you are not satisfied with your purchase, please return the unused item within 30 days and we are happy to process an exchange.

  • Send your request of return for exchange through email, together with (1) transaction date, (2) your name and contact info, (3) the copy of your transaction receipt or proof of transaction and (4) reason for return for exchange for our follow-up

  • ONLY unused products with original packaging and receipts are entitled to returns for exchange. Your request must be made within 30 days of the purchase.

  • No refunding of remaining amount is applicable if the good to be changed is of lower value of the original purchase. You will need to cover the exceeded difference of the value between the exchange item and the original goods.

  • You are required to pay for the return shipping fee.

Warranty and Watch Care

We provide 1 year warranty for each watche.

 

 

 

 

 

 

 

Watch Instructions

For Violet watches instruction, please refer to our

"Violet Support"

International Guarantee Certificate

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